Since its opening, The St. Regis Punta Mita Resort has had the honor to be your home away from home. As we prepare to welcome you once more, we are taking a number of steps to help ensure the comfort and care of our guests as well as our hosts. This ‘new normal’ may evolve and change over time to reflect government guidance and new societal expectations. What will never change, though, is our commitment to keeping hotel associates, guests and customers safe. This is our utmost priority.

Please note that as part of Marriott International, we recently launched our Global Cleanliness Council, including experts from the field of medicine and public health to supplement our reputation of cleanliness and hospitability we’ve built throughout our history. Additionally, we’ve developed 200+ cleaning protocols throughout each step of our guests’ journey and every physical space in the hotel.  We continue to closely monitor the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) statements regarding the Coronavirus (COVID-19) and are following the latest guidance from these agencies as well as local health authorities.

As you prepare for your stay, we would like to share details of Marriott International’s Commitment to Clean and the additional measures we are taking to provide you with a safe and comfortable environment.

James Hughes
General Manager

 

Refreshing Adventures

Nestled between verdant rainforest and white-sand beaches on a private peninsula, The St. Regis Punta Mita Resort overlooks the alluring waves of the Mexican Pacific. Explore the tropical beauty and rich marine life of this peaceful, private community complemented with Tennis Facilities, two Jack Nicklaus Signature golf courses, jogging trails and an infinite marine life to enjoy exquisite outdoor adventures.

Clean Protocol –at a glance

Through the decades, we have come together as partners. Never has that been more important than now. Responding effectively to this new environment is a shared responsibility. We are laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. Likewise, travelers must also take steps to protect everyone’s health: to avoid traveling if not well, practice good hand hygiene, and physical distancing in hightraffic areas throughout the hotel.

Local Authorities Protocol

  • Temperature Screening. As per local authorities’ regulations, temperature screening is mandatory for all guests and hosts at entry points.
  • Personal Protective Equipment (PPE). Guest use of personal face mask in mandatory when at public spaces.
  • Luggage Cleanliness: As per local regulations, all luggage must be disinfected before entering the hotel and guest rooms.
  • Shoe Sanitizer: All guest and hosts must use the shoe sanitizer stations before enter and/or exit the hotel.
  • Social Distancing Practices. You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 6 feet apart.
  • Hand Hygiene. Wash hands frequently for a minimum of 20 seconds, guests are invited to also use the sanitizer dispensers placed throughout the hotel

Marriott International Protocol

Deeper, More Frequent Cleaning

  • Enhancing cleaning protocols to disinfect every space, ongoing and especially during peak usage
  • Consistently and frequently disinfecting all high-touch items like elevator buttons and escalator handrails
  • Hand sanitation stations added throughout the hotel, especially in high-traffic areas

Less Contact, More Connection

  • Using mobile technology: Mobile Check-in and Mobile Guestroom Key via the Marriott Bonvoy™ app
  • Enabling social and physical distancing practices: reducing allowable capacities in spaces, increasing distance between furniture, and managing queueing areas

Your Sanctuary

  • Deep cleaning each guest room between stays
  • Removing nonessential high-touch items that can’t be disinfected, and providing disinfecting wipes in every guest room
  • Limit in-stay housekeeping frequency to reduce contact during each stay

Nourishing The ‘New Normal’

  • Replacing self-service buffets with a variety of ’grab and go’ contactless food + beverage options
  • Redesigning food + beverage station set-ups to include protective barriers; removing non-essential items