Dear guest:
Thank you for choosing Ixtapan de la Sal Marriott Hotel & Spa. Taking care of you has always been our number one priority. We have implemented a variety of new protocols and practices in response to the COVID-19 pandemic and also we made some adjustments to the services, amenities, and facilities available during your stay.
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Taking Care of You: During Your Stay
The proper use of masks is mandatory in all public areas of the hotel. We use it because we care and we require all guests to do the same.
Commitment to Cleanliness
We take hygiene and cleanliness very seriously. You will notice several improvements to our practices throughout the hotel, including: improved cleaning of public spaces and rooms, social distancing practices, use of masks for all associates, we also added electrostatic spraying to our cleaning protocols.
Room cleaning
Your room is your sanctuary during your stay with us. To minimize contact, cleaning services will only be provided upon request from 9:00 a.m. to 5:00 p.m., please let us know during your stay
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Services
Check in time: 3:00pm
Check out time: 12:00pm, after this time the cost per hour is $ 150.00 MXN
Internet: Free WiFi is available connecting with the BIENVENIDOS code with 5MB speed to the MarriottBonvoy_MHR_Guest network, if you require more MB to navigate you must enter with your reservation information (room number and last name)
Security Boxes: All our rooms have a security box, to activate and open it you must enter 4 digits of your choice followed by * (Asterisk) and to close it 4 digits followed by # (hashtag)
Smoke Free: We are a 100% smoke-free hotel. We have exclusive areas for this activity in the motor lobby. In case of smoking, 50USD will be charged for disinfection service in the area.
Spa: Monday to Wednesday 9:00 a.m. to 5:00 p.m., Thursday and Friday 9:00 a.m. to 7:00 p.m., Saturday 10:00 a.m. to 8:00 p.m. and Sunday from 8:00 a.m. to 4:00 p.m.
Gym: From 06:00 to 22:00 hrs.
Chapel: from 7:00 a.m. to 10:00 p.m.
Artisan Fair: In support of our community, on weekends next to Plaza Angeles you will find our artisans offering their products.
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Restaurants & Bars
Due to the Sanitary Contingency with COVID-19 our food service will be with menus or assisted buffet.
Orange Restaurant: Breakfast from 8:00 a.m. to 12:00 p.m. Lunch from 12:00 p.m. to 6:00 p.m. Dinner from 6:00 p.m. to 10:00 p.m.
Room Service: from 2:00 p.m. to 10:00 p.m.
Starbucks: from 8:00 a.m. to 10:00 p.m.
Bar Limoneros: from 1:00 p.m. to 10:00 p.m.
Grillos Pool Bar: Friday to Sunday 11:00 a.m. to 6:00 p.m.
Activities
Game Room: Sunday to Thursday upon request, Friday and Saturday from 5:00 p.m. to 10:00 p.m.
La Jungla Kid’s Club: 12:00 to 22:00
Go karts: 9:00 a.m. to 8:00 p.m.
Casitas & Casa de los Robinsons: 9:00 a.m. to 7:00 p.m.
Tennis court: 9:00 a.m. to 7:00 p.m. Request reservation service and equipment at Reception
Soccer Field: 9:00 a.m. to 7:00 p.m. Request reservation service and equipment at Reception
Indoor Pool: Monday to Sunday from 8:00 a.m. to 10:00 p.m.
Children’s Pool and Family Pool: Monday to Sunday from 8:00 a.m. to 7:00 p.m.
Pet Garden: Monday to Sunday from 10:00 a.m. to 8:00 p.m.